Privacy Policy of Artesanía Textil Ibérica S.L.

At Artesanía Textil Ibérica S.L., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our online platform or interact with us. Our practices comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, which can be categorized as follows:

• Personal Identification Information: This includes your name, email address, telephone number, and postal address (e.g., for shipping or billing purposes), primarily when you make an inquiry, place an order, or subscribe to our communications.
• Business Information: For our B2B clients, this may include company name, professional contact details, and other information relevant to our business relationship, such as details provided through our contact form regarding project specifics or consultation needs.
• Website Usage Data: We automatically collect information about how you access and use our site, such as your IP address, browser type, operating system, referral URLs, pages viewed, and the times of access. This helps us understand how our site is used and how we can improve it.
• Communication Data: Records of your correspondence with us, including inquiries through our contact form.

2. How We Use Your Information

The information we collect is used for various purposes, primarily to provide and improve our services to you:

• To respond to your inquiries and fulfill your requests, such as sending information about our products and services.
• To process and manage your orders, including order fulfillment, invoicing, and delivery of our premium textile products.
• To maintain and improve the functionality and user experience of our online platform.
• To communicate with you about our products, services, promotions, and news, if you have opted-in to receive such communications.
• To comply with legal obligations and resolve any disputes.
• For internal business analysis, such as monitoring website traffic and user patterns, to enhance our offerings and service quality.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds as per GDPR:

• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., subscribing to our newsletter).
• Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., processing your order).
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).
• Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing, as long as it aligns with your reasonable expectations and does not unduly impact your rights).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our service (e.g., payment processing, website hosting, delivery services, analytics providers). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights concerning your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where Artesanía Textil Ibérica S.L. relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at the address provided below.

7. Security of Your Data

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Artesanía Textil Ibérica S.L.

Calle de la Seda 45

ES-28012 Madrid, España